Returns policy

Unwanted and exchange items

Goods which prove unsuitable may be returned for a refund or exchange if they are returned to us within 30 days from receipt date.

We are sorry but we are unable to cover or refund postage costs.

Goods are returned unused (and not having been fitted to a bike etc) and in as-sold condition in original packaging.

Items need to be wrapped or boxed up. Please do not directly stick labels or write on the item or the item's original packaging.

Goods returned after 30 days may be accepted but a credit note voucher will be given in lieu of a direct refund. This does not affect your statutory rights.

Please include a copy of your receipt and a covering letter explaining your returned item(s). For your protection, please keep your proof of posting  and give us the tracking number of the item you returned back. 

International Returns

Returning goods from outside Hong Kong? If you are returning goods from the USA, Japan, Australia etc. please note the following requirements.

Overseas Exchanges

We can accept to exchange after received the first postage we sent. Buyer will cover the return postage costs.

Returning items from a group discount offer

Returned items that were purchased as part of a multiple item group discount and/or multiple purchase special offers may lead to the original discount being voided and thus any refund amount will be affected. For example, a purchase totalling over USD100 used in conjunction with a 'Spend more than USD100' offer code. If you are returning an item from this purchase which takes the resulting purchase total to below USD100 you will then lose any discount applied to that order. You can of course return the whole order for a full refund.

Groupset orders: Groupset are priced at a discount for the components that make up the groupset, we usually cannot accept a return for just one part of the groupset. Where this is allowed a discount will be taken of the individual price to reflect the discount applied for the groupset.

We will contact you with an update when we have actioned your return (ie. a refund, exchange or that the item is waiting for warranty inspection/repair). For refunds please allow 14 days for any refunds to show in your account.

FINANCE & REFUNDS

Where a customer has purchased an item on finance it is not possible to refund a portion of the purchase via the finance company. You can return the full order and allow us to cancel the finance agreement but where you which to return just one part out of a multi part order we will issue you with a credit note to use against future purchases.

Incorrectly supplied goods

We will endeavour to rectify the problem as soon as possible.

If you need to return an item due to a mistake on our part please contact us immediately. If you are located overseas, please return the item using an economy service, and we will reimburse your reasonable shipping costs.

Please note - we must be informed of any errors within 14 days of purchase date.

Warranty returns

If you have an item that you need to return to us due to a fault within its warranty period please contact us first as we may be able to offer advice over the telephone or via email (info@unique-e-store.com)

If in the event you need to post an item back please include a copy of your receipt together with full details of the problem so as to help us with a speedy return.

Goods must be returned in a clean condition.

We are sorry but we are unable to refund postage costs.

If the goods are found to be out of warranty we will try to work with you to find the best possible solution.

Out of Stock Exchanges

If your requested exchange item is out of stock at the time of receipt by us, you will be notified and a refund will be processed.

Advice if your return is urgent

If you have purchased something that is not the right size, model or colour and you require a replacement quickly, the best solution is to purchase the correct item from us and then return the incorrect item to ourselves with a note asking for a full refund.

Our address for returns

Please return your goods with completed returns form to the following address:

Unique-e-store

Flat 10, Floor 15, Block G,
Golden Bear Industrial Centre,
66-82 Chai Wan Kok Street, 
Tusen Wan, Hong Kong SAR